What happens when I reach the limit?
What happens when you reach the month's sales limit or the export limit, when the counter resets, and how to increase your capacity.
When you reach the month's sales limit or the export limit, Mosce ERP shows a clear notice and blocks the operation - nothing is lost, and you have concrete options to continue. This article explains what you'll see, what to do, and when the counter automatically returns to zero.
Reading time: ~4 min
When to use this
- A "plan limit reached" notice appeared when you tried to create an order, invoice, or another document.
- You tried to download a report and received a quota-exhausted message.
- You want to understand the recovery options before the month ends.
Before you start
- See Usage limits by plan to understand what consumes your sales limit and what does not.
- To upgrade your plan you need the
tenant:billingpermission or to be the account owner.
What happens when you reach the limit
The on-screen notice
When an action exceeds your monthly quota, Mosce ERP shows a "plan limit reached" message in the lower corner of the screen. The message indicates:
- Which limit was exhausted (the month's sales or exports).
- The current period and when the counter resets.
- A direct link to Settings → My plan to update your subscription.
The operation is not performed - the document is not created and the download is not generated. Your history remains intact and no data is lost.
What is blocked
While the month's sales limit is exhausted:
- You cannot invoice orders or charge sales at the point of sale.
- Everything else keeps working: recording purchases, supplier bills, expenses, payments, products and clients, and reviewing or correcting what was already issued. The limit is on sales, not on using the application.
The sale that crosses the limit still completes, no matter how far past it goes. The next one is the one that gets refused, so you are never left halfway through an operation with a customer in front of you.
While the export limit is exhausted:
- CSV/PDF downloads from the Reports section are blocked.
- You can keep viewing reports on screen - only downloads are blocked.
When the counter resets
The counter automatically returns to zero on the first day of each calendar month at 00:00 UTC. No action is needed - the system resets it on its own.
If the current period resets on June 1 at 00:00 UTC, you can create invoices normally from that moment on, no matter how many you had created in May.
See the exact date: the current counter's reset date appears in Settings → My plan → Period usage.
Options when you reach the limit
Option 1 - Wait for the period reset
If the limit is reached near the end of the month, the simplest option is to wait for the automatic reset. No data is lost and blocked operations can be resumed on the 1st of the following month.
Option 2 - Upgrade your plan
If your business volume grew and you exceed the limit frequently, the recommended path is to update your subscription:
- Go to Settings → My plan (or click the link in the notice).
- Select the plan that fits your volume.
- Confirm the change. The new limit takes effect immediately - there's no need to wait for the next period.
Option 3 - Request a manual adjustment
In exceptional cases - year-end peaks, data migrations, unusual situations - the support team can authorize a manual adjustment of the period counter. This adjustment is discretionary and not guaranteed.
To request it, contact support from Settings → Support describing the reason and the additional volume you need.
Common mistakes
| Symptom | Likely cause | Solution |
|---|---|---|
| I get the notice even though the usage screen shows available space | Usage can take up to 1 minute to reflect in the UI | Refresh Settings → My plan and try again |
| I reached the limit and do not recall invoicing that much | Another user in the business invoiced within the same month | The limit covers the whole business; check the period's sales report |
| I upgraded my plan but still see the notice | The new limit can take a few seconds to propagate | Sign out and back in; if it persists, contact support |
Frequently asked questions
Do I lose the data I tried to save when I got the notice?
No. The blocked operation is not executed and no partial data is saved. You can try again when the period resets or after upgrading your plan.
Does the notice also arrive by email?
Currently the notice is only on screen, at the moment of the operation. There is no email warning as you approach the limit, so if you invoice a high volume it is worth checking Settings → My plan → Period usage near the end of the month.
If I upgrade mid-month, does the limit increase immediately?
Yes. The new limit takes effect immediately, not at the next period. Blocked operations can be resumed instantly.
Can I see the usage history of previous months?
The My plan screen shows only the current period's usage. For a historical analysis of document volume, use the sales or purchases report from the Reports section.
Related
Last updated: 2026-08-17
Usage limits by plan
Which operations consume your monthly quota in Mosce ERP, when the counter resets, and how many resources each plan includes.
Set up your private storage
How to create and connect a private S3-compatible bucket so Mosce ERP stores the sensitive files your account produces - backups, scheduled exports, large asynchronous exports, import error reports, and other private tenant artifacts.