Frequently asked questions

The questions we get most, with concrete answers and links to the in-depth guides. If your question is not here, search with the magnifying glass or check the glossary.

Reading time: ~9 min

Can I use Mosce ERP without having an e-CF certificate?

The certificate is required for Mosce ERP to sign and send the electronic vouchers (e-CF) to the DGII online. Without it, Mosce ERP can record internal operations but cannot issue electronic fiscal vouchers that are valid before the DGII. You upload it in Fiscal → Certificate when you are ready. Before that, configure your RNC and legal name in Fiscal → Configuration and load at least one active sequence per type of e-CF you are going to issue.

What plans exist and what does each include?

Mosce ERP has four plans: Free, Starter, Professional and Enterprise. Each plan defines operational limits (users, monthly sales amount, warehouses, cash registers, storage, etc.) and enables additional modules.

For the full comparison and updated prices, check the pricing page, which is the source of truth. The detailed guide with all operational limits and features by plan is in Billing and subscription.

How do I enable or disable modules?

Go to Settings → Modules and flip the toggle. Only the modules that your plan allows appear. If you need one that does not appear, upgrade your plan in Settings → Billing and subscription. More details in Modules.

The Advanced Reports module disappeared from my settings - did I lose the reports?

No. The Advanced Reports module was removed from Settings → Modules, but the six reports it grouped - balance sheet, income statement, cash flow, accounts-receivable aging, changes in equity, and results by cost center - stay exactly where they were and work the same, available on every plan with nothing to activate. You did not lose access to any report. See Modules and Reports - introduction.

How do I invite another user?

In Settings → Users → Invite: enter the new user's email, choose a role and send. The person receives a code/email to join. When they enter, they become associated with your tenant with the permissions of their role. Read Users, roles and permissions to understand how to create custom roles.

Can I invite users without configuring email?

Yes. If your business has not connected its own email provider yet, the invitation still goes out through the platform's email, and the message says who is inviting and to which company so the recipient recognises it.

That fallback is for invitations only. Sending quotations, invoices and purchase orders to your customers still requires your own provider, because a commercial document has to go out from your address and not somebody else's. See General settings.

Does Mosce ERP work offline?

No. Mosce ERP is a web application and requires an internet connection. The connection indicator in the header lets you know if you lose connectivity with the real-time service. If you work in POS and your connection is unstable, prioritize a stable link or a mobile backup.

Can I migrate my data from another system?

Yes, via imports. Today you can load products, clients and catalogs via CSV import from their respective screens. For more complex migrations (accounting balances, invoice history) contact support so we can define the scope. The dashboard checklist includes "Load sample data" if you just want to test the system without importing anything real.

Are invoices sent automatically to the DGII?

Yes, when you have the taxpayer's certificate loaded. When you issue an e-CF, Mosce ERP signs it and sends it to the DGII automatically. You must also generate the monthly reports 606 (purchases), 607 (sales) and 608 (voided) from Reports and upload them to the DGII portal within the established deadlines. See DGII reports.

Can I issue invoices in USD?

Each business operates in one single currency, chosen when you create it and not changeable afterwards. If you choose dollars, every document, report and plan limit is expressed in dollars. Note that electronic e-CF invoicing is only available in Dominican pesos, because the DGII regime is denominated in pesos: a business operating in dollars cannot issue e-CF.

What happens if the e-CF sequences run out?

When a sequence range reaches 80 - 90% usage, Mosce ERP marks it with an alert in Fiscal → Sequences. If it runs out completely:

1. The issuance of e-CFs of that type is blocked until you load a new sequence.
2. Request a new range from the DGII with the corresponding authorization.
3. When it is assigned to you, create it in Mosce ERP with its type, authorization number and range. The numbering continues in the new range automatically.

Read e-CF sequences.

Where is the ISC on a sale recorded?

In the chart of accounts, in two liability accounts that hang off Taxes Payable: ISC Payable, for the Selective Consumption Tax (cigarettes or alcoholic beverages, for example), and Other Taxes Payable, for line charges other than ITBIS and ISC. Both are seeded into every business's chart of accounts and Accounting settings maps them on its own; you can point them elsewhere if you keep your books differently.

This changes no rate and no tax document: ISC and the other taxes were already calculated and shown on the sale. What changes is that the general ledger has somewhere to record them, so the entry balances. A refund on a sale carrying these taxes is corrected symmetrically: what goes back out comes out of that same account. See Chart of accounts.

How do I close an accounting period?

In Accounting → Fiscal periods you select the period and choose Close. Once closed, no new entries can be recorded in that range (existing ones remain intact). Before closing:

• Make sure you have all the invoices, expenses and payments of the period recorded.
• Reconcile the bank accounts of the period.
• Review the trial balance and the balance sheet.

Details in Fiscal periods.

Can I recover a voided invoice?

No. Voiding is final: the e-CF is marked as voided and will appear in the 608 report. If you voided it by mistake, the only way is to issue a new invoice (new e-CF). If the invoice had payments applied, those payments become available to reassign to the new voucher.

How do I change my plan?

In Settings → Billing and subscription you open the Stripe portal, choose the new plan and confirm. The change applies immediately:

• Upgrading unlocks more modules and raises the limits instantly.
• Downgrading works if your current usage fits within the new limits. If not, you will need to reduce usage (remove users, warehouses, etc.) before downgrading.

Can I have several companies in one account?

Yes. Each company is an independent tenant and the same user can belong to several. You switch between companies from the selector in the header (visible from 768 px). Each tenant has its own data, subscription, users, modules and settings - nothing is shared between tenants.

Does Mosce ERP have a mobile app?

The web application is responsive and works well on mobile/tablet. There is also a Flutter app in preparation for POS users and floor operations. For now, on mobile the sidebar behaves like a drawer (you open it with the menu button).

How do I request help or report a bug?

From Settings or the user menu. You can also write to support by email - you can find it in the portal footer. When you report a bug, include: what you were trying to do, what happened, on what screen, and a screenshot if you can.

Questions about permissions and roles

My cashier cannot open the register

The factory Cashier role already carries everything needed to open the shift, sell, collect, record movements and close. If your cashier cannot, it is almost always one of two things:

1. You assigned a custom role instead of Cashier. Grant it the cash permissions in Settings › Roles (cash-session:open, cash-session:close, cash-session:read, cash-session:record_payment, cash-register:read) and the point-of-sale ones (pos:orders.*), plus invoices:pay to collect.
2. They have had their session open since before you granted the permission. Ask them to sign out and sign back in.

See Users, roles and permissions.

My cashier does not see the credit balance among the payment methods, or the option to register an advance payment

Neither ships by default on the Cashier role. They need invoices:apply-customer-credit to pay with a customer's credit balance, or invoices:register-advance to register an advance payment for them - independent permissions, from each other and from the rest of the register permissions. Grant them in Settings › Roles and ask them to sign in again.

I granted a permission and the user still cannot see it

Permissions are applied at sign-in. If you granted one while the person had a session open, they will keep seeing Insufficient permission, or the section will keep missing from their menu, until they sign out and sign back in. This is the first thing to check.

I gave someone the Administrator role and they can barely do anything

That is the expected behaviour. Factory roles are deliberately conservative: apart from the Owner, none ships with every permission its name suggests, and the Administrator in particular starts with very few. It is a design decision so each business decides what it grants. Go into Settings › Roles and add what is missing.

I cannot see the point of sale in the menu

Either the permission (pos:orders.read / pos:orders.create) is missing from the user's role, or the point-of-sale module is not active on your plan. Check Modules first, then the role. And remember that after granting the permission they have to sign in again.

Questions about sales, payments and the register

Why can I not invoice an order without the customer's RNC?

Because the receipt type you chose requires identifying the buyer by RNC or Cédula. That is always the case with the Fiscal Credit Invoice (E31) and the Governmental receipt (E45); also with the exempt types Special Regime (E44), Export (E46), and Foreign Payment (E47); and with the Consumer Invoice (E32) at RD$250,000 or more. If the order's customer has no RNC/Cédula on file, Mosce ERP rejects the operation when you press Invoice, with a message explaining why, before taking any payment - so you never end up with money collected and a document DGII would later reject. Add the customer's RNC/Cédula, or choose a receipt type that accepts an anonymous buyer. The same rule applies the same way if you collect at the Point of Sale. See Which receipts require identifying the buyer.

Why does the Point of Sale refuse to collect with certain receipt types if the customer has no RNC?

The same rule that applies when invoicing an order: some receipt types require identifying the buyer by RNC or Cédula, regardless of the sale path. If the client linked at the POS has no RNC/Cédula on file and the chosen receipt type requires it, pressing Collect rejects the sale with a message explaining why, without taking the payment. This does not block selling without identifying the buyer: you can select the business's generic client (for example, "Final Consumer") and use a receipt type that does accept an anonymous buyer, such as the Consumer Invoice (E32) below RD$250,000. See Point of sale (POS) and which receipts require it.

What happens if I hit my plan's sales limit?

What your plan limits is an amount of invoiced sales per month, not a document count. Once used up, the app rejects invoicing with a message explaining it, both when invoicing an order and when collecting at the point of sale. Two important points:

• Purchases, supplier bills and expenses do not consume the limit. Only sales count.
• The sale that crosses the limit goes through; the next one is the one rejected, so nobody is left mid-operation with a customer in front of them.

The counter resets on its own on the first day of each month. See Plan usage limits and What happens when I hit the limit?.

I cancelled an order and cannot find it

It is under the Cancelled tab of the order list. Cancelling no longer makes the document disappear: it stays visible with its history intact, under its own tab, so you can audit what was cancelled and by whom. See Orders.

I have the merchandise but the system says it is not available

This is not an error: the units are set aside by another order still pending invoicing. Stock is set aside when the order is created, not when it is invoiced. Check the Reserved column in Inventory and the open orders for that product. The merchandise is still in the warehouse, but it is already committed to that sale. See Inventory and stock.

Why will it not let me convert a quote into an order?

Because some product on the quote does not resolve a warehouse: not on the line, not on its default warehouse, and not on the business's default warehouse. Without a warehouse, that line would neither set aside nor deduct inventory when invoiced, so the conversion stops and tells you which product to configure. Assign a default warehouse to the product (or to the business) and try again. See Warehouses.

I refunded a sale and the customer still shows debt

That no longer happens on new documents. A refunded sale moves to Refunded or Partially refunded, the balance drops to zero and it disappears from accounts receivable and from the customer statement. If it happens on an older document predating this change, book the adjustment with whoever keeps your accounting. See Returns and refunds.

Why can I not pick a credit note when refunding?

Because a credit note is an electronic tax document filed with the DGII, not an internal note. The method always appears in the refund dialog, but it is shown disabled with the reason visible when it cannot be used, and there are two reasons:

• Your business does not have electronic invoicing active. Activate and configure it, or refund in cash or as a credit balance in the meantime.
• The invoice's document was not accepted by the DGII (rejected, still pending a response, or no document at all). There is nothing yet for the note to reference. Refund in cash or as a credit balance; if the document is accepted later, the credit note becomes available.

If both conditions are missing, the reason you see is the electronic-invoicing one, since it is the broader fact. And it is worth being clear that a cash refund is an operational record of yours and does not replace a credit note before the DGII. See Returns and refunds.

Why will it not let me pay with a credit note?

The method appears disabled, with the reason visible, when no customer is selected, when the customer has no notes with balance, when the note is voided, or when the note came from a sale with no customer and therefore cannot be attributed to anyone. Only the same customer can use a note's balance. See Payments and payment methods.

What is a customer's credit balance and how is it spent?

It is money the business already owes the customer - it arises from a refund left in their favor, or from an advance payment they handed over before buying. It is spent as a payment method when collecting an invoice: it is deducted automatically from the oldest source to the newest, without you choosing which one it comes from, and if the available balance does not reach the stated amount nothing is applied. It is not a credit note, it issues or modifies no tax document, and it reduces what the customer owes without extending their credit limit. See Clients and Payments and payment methods.

Can I collect money from a customer before selling them anything?

Yes, with Register advance payment on the client's profile: you enter the amount and how it was received (cash, card, transfer or cheque; for cash, you pick the register), and it is left as a customer credit balance with its own printable receipt. The receipt is not an invoice - it carries no ITBIS and generates no fiscal credit - because there is no sale behind it yet; the invoice is issued later, when the customer actually buys something. You cannot cancel or refund an advance payment today from the application: if one was registered by mistake, correct it with whoever keeps your accounting. See Clients.

I used a credit note and it still shows its full balance

That no longer happens: applying a note really does consume its balance, and once used up it moves to Applied on its own. If you have notes you believed you had used before this change, their balance is still available and you can apply it now.

I voided a payment, where is it recorded?

The payment is not deleted: it stays visible in the document history, marked as voided, with who voided it and when. What changes is that its amount stops counting in the shift reconciliation, in the reports and in the customer statement, and the document goes back to being outstanding for that amount. Voiding a payment requires the payments:void permission, separate from the one to collect. See Voiding a payment.

Why is the "Other" method gone?

Because it described nothing and had no accounting treatment: a payment recorded as "Other" gave no clue whether the money was in the drawer or in the bank. The available methods are cash, card, transfer, cheque and credit note. If you were using "Other" for something specific, the right method now is transfer or cheque.

"Credit" is gone too, because it never was a method: it is the payment term (cash or credit) you choose when invoicing. See Payments and payment methods.

Why will my register not let me collect?

If your business has accounting active, it needs an open accounting period covering the payment date. Without one the register will not collect, and this is intentional: money cannot move in the books with no open period. Open it in Accounting → Fiscal periods before starting the shift. See Fiscal periods.

I sold on credit and inventory was not going down

That no longer happens: a credit sale deducts inventory when it is invoiced, which is when the goods leave the warehouse. The payment term does not change when the goods leave.

Why did the register receive less than the invoice says?

Because the customer withheld part of the ITBIS and/or the ISR when paying you, using the Third-party withholding payment method. It is not a discount and not lost money: it is tax the customer already filed with the DGII on your behalf, and it is claimed on your return. The invoice and the order show that amount in a Withheld by customer total, separate from Paid. See Collecting with third-party withholding.

Why can't I use the third-party withholding method with this customer?

Three possible causes, each with its own message on screen: the customer has no RNC (only a customer identified as a withholding agent can withhold), the customer has an RNC but is missing a taxpayer type on file, or there is no withholding rate configured for what you are selling them. The first two are fixed by completing the customer record; the third by asking a platform administrator. See Collecting with third-party withholding.

I collected with withholding and the invoice does not show as settled

Check the amount you recorded: if it covers the invoice total between what was collected and what was withheld, the invoice should show Paid. The withholding closes the invoice the same as any other payment; the withheld tax credit sits in two asset accounts of the chart of accounts, not as an outstanding balance. See Chart of accounts.

What are the withholding accounts in the chart of accounts?

They are two asset accounts, ITBIS Withheld by Clients and ISR Withheld (In Favor), that hold the tax credit when a customer withholds when paying you. They are two and not one because the ITBIS is claimed against your monthly filing and the ISR against your annual filing, and mixing them would make each balance hard to locate when it is time to file. See Chart of accounts.

Why does my credit invoice show up twice in the 607?

That is correct, not a duplicate voucher. If you issued the invoice on credit in one month and the customer paid withholding in a later month, the 607 for the month of issuance declares it without the withholding - it was not yet known whether they would withhold - and the 607 for the month it was collected declares it again, with the same issue date but now with the withholding filled in. Each appearance reports what belongs to its own period. See DGII Reports.

What do I do if a withholding landed on an invoice from a month I already filed?

If the withholding arrived after you generated the 607 for the original invoice, it is declared on the 607 for the month the payment was recorded - there is nothing to correct on the file you already filed. If instead you refund an invoice whose withholding was already declared on a report that has been generated, that is a rare case: Mosce ERP detects it and flags it for manual review, because the withholding certificate was issued by the customer and only the customer can correct or void it. Resolve it by talking to the customer, not from the application.

Why does an old withholding carry a different rate than what the system suggests now?

It is not a calculation error. The rate the system suggests stays current with the rule in force, but a rate change only affects withholdings recorded from then on. A withholding already recorded keeps the rate and legal basis that were in force the day it was saved, and it keeps reading that way forever - which is what lets you justify it to the DGII with the rule that applied at the time.

Who decides the withholding rates?

The platform administers them, not each business: they are national law, the same for every taxpayer. If you believe a rate does not match what your customer is withholding, report it, and in the meantime correct the amount by hand on the payment itself - you can already do that. See Collecting with third-party withholding.

Why does the card deposit arrive smaller than what I charged?

Because two different things travel together in that deposit: the commission the processor charges, which is a real expense, and the 2% ITBIS that same processor withholds and remits to the DGII on your behalf, which is not an expense but your own tax paid in advance. It is not an error or lost money: the 2% is claimed on your monthly return once confirmed. See The ITBIS the card processor withholds.

What do I do if my business sells exempt products and should not pay the card withholding?

Request the DGII certification that excludes you from this withholding for selling exempt goods or services, and then mark it in your tax settings. That exclusion is not automatic: until you mark it, Mosce ERP assumes withholding applies, which is the general case.

The processor deposit does not match what I collected

Reconcile the deposit from Banking → Bank reconciliation with Settle card deposit: choose the group of collections that deposit settles, enter the commission, and confirm or correct what was withheld from each collection. Mosce ERP requires gross − commission − confirmed withholdings to equal the deposit amount exactly; if something does not square, it shows you the difference and refuses to close the settlement instead of forcing it into the expense. See Settling the card processor deposit.

Can I void a card collection I already reconciled in a settlement?

Not on its own. A collection that is already part of a deposit settlement first needs you to undo the whole settlement - the deposit was already squared counting that collection. Undoing the settlement returns everything to how it was, accounting included, and then you can void the collection. See Settling the card processor deposit.

How much of what cards withheld from me can I declare?

Only what is confirmed, never what is estimated. The Card withholding report separates the two figures: confirmed is what an already-reconciled deposit proved was actually withheld, and it is declarable; estimated is the projection made at the moment of the charge, still with no deposit backing it. Declaring an estimate as if it were confirmed is declaring wrong.

Why can I not see the expected amount when closing the register?

Because your role does not include cash-register:view-close-amounts, and that is deliberate: you count blind, you declare what is there, and the system compares afterwards.

What is hidden is what the system expects, never what you counted. If the expected figure were on screen, nobody would declare a number different from the one in front of them and the count would stop being worth anything. See Cash register.

Why will it not let me close the register?

Most likely your company requires second-user authorization to close. Someone holding cash-register:authorize-close has to approve it, and nobody can authorize themselves, even holding the permission.

If you are alone in the shop, you will not be able to close until someone approves. That requirement is turned on in the company settings and ships off.

It may also be that you lack cash-session:close, or that some method still has no declared count.

Questions about tasks

Why can I not turn my task into an order?

For one of four reasons, and they are all fixed on the card itself:

• It has no client. Conversion requires an explicit client and will not take the generic walk-in one, because a receivable in the generic customer's name cannot be chased.
• It has no billable lines. Add at least one service or product.
• It already converted. One task produces one order; continue in the one that exists.
• The warehouse could not be resolved for a product line that moves stock.

See Tasks.

Why can I not create another board?

Because you reached your plan's board cap. The screen tells you before letting you try, with how many of how many you are using. The free plan does not include tasks. Delete a board you no longer use, or change plan. See Usage limits.

If what you cannot create is another list, that is a different cap: each board holds up to 10, and it is the same on every plan.

What happens if I delete a list with work already invoiced?

Its tasks are deleted, but not their orders or invoices: you are not voiding any sale. The warning beforehand names the affected orders, which from then on stop showing which work they came from.

The only thing genuinely lost is the record of who performed the work, because that is not stored anywhere else. That is why the warning calls it out separately. See Tasks.

Questions about expenses and accounting

Why does it flag an expense as a duplicate when it is not one?

Because that expense carried no reference, and without one the system can only go by the account and the exact amount. Two legitimate expenses on the same account for the same amount inside the window look, to the system, like one receipt captured twice.

The practical fix is to fill in the reference - the supplier's invoice or receipt number - when recording the expense. With a reference, the criterion becomes that number, which does not repeat across different documents, and the alert stops firing on resemblance.

In the meantime, close the alert with Does not apply, which is exactly what it means: the alert was wrong. It never blocked the entry; the expense was posted either way.

If this keeps happening with recurring charges at the same amount, check the window in Settings: the closer it is to 28 days, the easier it is for one month to match another. See Expenses.

Questions about e-CF

What happens if the DGII does not respond when I issue an e-CF?

Mosce ERP handles this automatically. When the DGII does not respond, the e-CF is signed locally and queued to be sent when connectivity is restored, within the regulated period of 72 hours. During that time you will receive a voucher (Printed Representation) with the caption "e-CF issued in Contingency mode" - it is valid for your client to use as an immediate voucher. If the lack of response extends beyond a few minutes, Mosce ERP may declare a formal contingency episode and show you a banner with instructions. Read Contingency and backup plans for the full detail.

Does my client receive the e-CF QR automatically?

The QR is not sent independently - the QR comes included in the Printed Representation (RI) of the e-CF that Mosce ERP generates when the voucher is accepted by the DGII. If you deliver the RI printed or in PDF to the client, the QR is already there. By scanning it, the client can verify the validity of the e-CF directly on the DGII portal. If the client needs the PDF of the RI, you can download it from Fiscal → e-CF documents → Download Printed Representation (available when the e-CF is in the Accepted state).

What do I do with a Series B paper during a contingency?

It depends on the type of contingency:

• Loss of Connectivity (DGII down, Mosce ERP healthy): you do not need to use Series B. Mosce ERP keeps issuing e-CFs normally, signs them locally and sends them when DGII comes back. Your client receives the RI with the contingency caption.

• Technical Incapacity (Mosce ERP cannot sign): yes, you need to issue Series B from your pre-printed booklet during the episode (up to 15 calendar days). When the service is restored, you have 30 calendar days to issue a replacement e-CF for each Series B you used. See Contingency and backup plans.

How long do I have to commercially approve an e-CF I receive?

The DGII regulations do not set an explicit numeric deadline in the published technical documentation for the commercial approval of a received e-CF. The good practice is to decide as soon as you verify the operation with your supplier - especially when the voucher supports fiscal credit or expenses for the period. Consult your tax advisor if you need regulatory precision. See Commercial approval of received e-CFs.

Can I modify an e-CF already accepted by the DGII?

Not directly - accepted e-CFs are not edited in place. The correction always happens by issuing a new voucher that references the original:

• Text error (name, address): you issue a Credit Note with modification code 2.
• Amount error or return: you issue a Credit Note (E34) with modification code 3.
• Full cancellation: you issue a Credit Note (E34) with modification code 1. That note is the void before the DGII, not an extra step: a document DGII has already accepted is not cancelled through any other route.

See Void and modify e-CFs.

What is the difference between test mode and production mode?

Test mode connects Mosce ERP to the DGII test environment. The e-CFs you issue have no real fiscal value - they are for you to test the integration, the XML format and the sending flow before being enabled as an electronic issuer. Production mode connects to the real DGII environment and the e-CFs have full fiscal validity. You should only switch to production after completing the certification process with the DGII. See Certification process and Fiscal configuration.

Why is a reason required to cancel a document?

Because the DGII requires the cancellation to declare one of its reasons, taken from a closed catalog, not a reason typed in free text. Mosce ERP offers the six that make sense for an electronic document (information correction, product change, product return, missing products, wrong document, business closure); the other four in the catalog describe defects of paper booklets and are not offered, since an e-CF is never printed in advance. That reason is what the period's 608 Format of cancellations declares. See DGII reports.

Can I generate a DGII report for the same month again?

Not directly. There is a single report per type, year and month: if you ask for another one for a period you already generated, it is rejected with a message that stays on screen, instead of quietly replacing it. To redo it, delete the existing report from the history, with its confirmation, and generate it again. This is deliberate: the 606, 607 or 608 is the file you submit to the DGII, and you need to be able to say with certainty which version was sent. See DGII reports.

Do I have to wait on screen while a DGII report is generated?

No. Generating a 606, 607, 608 or IR-17 queues the job in the background: you can close the page and come back later, and the report shows up on its own in the history once it is ready. If generation fails, you are told why, instead of leaving the indicator spinning forever. See DGII reports.

What do I do if a month had nothing to declare?

You still have to file the period with the DGII, informationally and at zero. That is done directly on the DGII Virtual Office, under Declaraciones Juradas → Declaraciones en Cero, choosing the format and the period. It is not a file you generate in Mosce ERP. See DGII reports.

Why does the 607 not subtract a refund from what the original invoice collected?

Because each fact is declared where it belongs. The 607's payment-method boxes state what proportion of that sale's payment you received, and together they must add up to the invoice total. The refund does not reduce that figure: it is declared separately, on its own credit note row. Comparing the 607 against the month's cash may look like a discrepancy, and it is not. See DGII Reports.

What do I have to give a supplier I withheld taxes from?

A retention certificate. DGII requires the party withholding to hand the withheld party written proof of the withholding, at the moment of payment. Mosce ERP generates it from the purchase order, with the data the rule requires. The action is enabled once you have paid the supplier, because the document must carry a payment date. See Suppliers.

Where do I see the ITBIS I kept on a refund past 30 days?

In the Late credit-note ITBIS report, under Reports. It gives you the figure grouped by declarable month with the detail backing it, which is what goes in the "Otras Operaciones (Positivas)" box of Annex A of the IT-1. Mosce ERP does not file the IT-1: it gives you the number for your accountant to declare. See DGII Reports.

Related

• What is Mosce ERP
• Glossary
• Modules
• Users, roles and permissions
• Fiscal configuration