Frequently asked questions
Quick answers to the most common questions during setup and daily use of Mosce ERP.
The questions we get most, with concrete answers and links to the in-depth guides. If your question is not here, search with the magnifying glass or check the glossary.
Reading time: ~8 min
Can I use Mosce ERP without having an e-CF certificate?
The certificate is required for Mosce ERP to sign and send the electronic vouchers (e-CF) to the DGII online. Without it, Mosce ERP can record internal operations but cannot issue electronic fiscal vouchers that are valid before the DGII. You upload it in Fiscal → Certificate when you are ready. Before that, configure your RNC and legal name in Fiscal → Configuration and load at least one active sequence per type of e-CF you are going to issue.
What plans exist and what does each include?
Mosce ERP has four plans: Free, Starter, Professional and Enterprise. Each plan defines operational limits (users, products, transactions/month, storage, etc.) and enables additional modules.
For the full comparison and updated prices, check the pricing page, which is the source of truth. The detailed guide with all operational limits and features by plan is in Billing and subscription.
How do I enable or disable modules?
Go to Settings → Modules and flip the toggle. Only the modules that your plan allows appear. If you need one that does not appear, upgrade your plan in Settings → Billing and subscription. More details in Modules.
How do I invite another user?
In Settings → Users → Invite: enter the new user's email, choose a role and send. The person receives a code/email to join. When they enter, they become associated with your tenant with the permissions of their role. Read Users, roles and permissions to understand how to create custom roles.
Does Mosce ERP work offline?
No. Mosce ERP is a web application and requires an internet connection. The connection indicator in the header lets you know if you lose connectivity with the real-time service. If you work in POS and your connection is unstable, prioritize a stable link or a mobile backup.
Can I migrate my data from another system?
Yes, via imports. Today you can load products, clients and catalogs via CSV import from their respective screens. For more complex migrations (accounting balances, invoice history) contact support so we can define the scope. The dashboard checklist includes "Load sample data" if you just want to test the system without importing anything real.
Are invoices sent automatically to the DGII?
Yes, when you have the taxpayer's certificate loaded. When you issue an e-CF, Mosce ERP signs it and sends it to the DGII automatically. You must also generate the monthly reports 606 (purchases), 607 (sales) and 608 (voided) from Reports and upload them to the DGII portal within the established deadlines. See DGII reports.
Can I issue invoices in USD?
The data model supports multiple currencies (each invoice, payment and account has a currency field), but the default functional currency is DOP and multi-currency issuance in production is planned for a later phase. Today, the safest thing is to operate in DOP. If you need to invoice in USD for specific clients, contact support.
What happens if the e-CF sequences run out?
When a sequence range reaches 80 - 90% usage, Mosce ERP marks it with an alert in Fiscal → Sequences. If it runs out completely:
- The issuance of e-CFs of that type is blocked until you load a new sequence.
- Request a new range from the DGII with the corresponding authorization.
- When it is assigned to you, create it in Mosce ERP with its type, authorization number and range. The numbering continues in the new range automatically.
Read e-CF sequences.
How do I close an accounting period?
In Accounting → Fiscal periods you select the period and choose Close. Once closed, no new entries can be recorded in that range (existing ones remain intact). Before closing:
- Make sure you have all the invoices, expenses and payments of the period recorded.
- Reconcile the bank accounts of the period.
- Review the trial balance and the balance sheet.
Details in Fiscal periods.
Can I recover a voided invoice?
No. Voiding is final: the e-CF is marked as voided and will appear in the 608 report. If you voided it by mistake, the only way is to issue a new invoice (new e-CF). If the invoice had payments applied, those payments become available to reassign to the new voucher.
How do I change my plan?
In Settings → Billing and subscription you open the Stripe portal, choose the new plan and confirm. The change applies immediately:
- Upgrading unlocks more modules and raises the limits instantly.
- Downgrading works if your current usage fits within the new limits. If not, you will need to reduce usage (remove users, warehouses, etc.) before downgrading.
Can I have several companies in one account?
Yes. Each company is an independent tenant and the same user can belong to several. You switch between companies from the selector in the header (visible from 768 px). Each tenant has its own data, subscription, users, modules and settings - nothing is shared between tenants.
Does Mosce ERP have a mobile app?
The web application is responsive and works well on mobile/tablet. There is also a Flutter app in preparation for POS users and floor operations. For now, on mobile the sidebar behaves like a drawer (you open it with the menu button).
How do I request help or report a bug?
From Settings or the user menu. You can also write to support by email - you can find it in the portal footer. When you report a bug, include: what you were trying to do, what happened, on what screen, and a screenshot if you can.
Questions about e-CF
What happens if the DGII does not respond when I issue an e-CF?
Mosce ERP handles this automatically. When the DGII does not respond, the e-CF is signed locally and queued to be sent when connectivity is restored, within the regulated period of 72 hours. During that time you will receive a voucher (Printed Representation) with the caption "e-CF issued in Contingency mode" - it is valid for your client to use as an immediate voucher. If the lack of response extends beyond a few minutes, Mosce ERP may declare a formal contingency episode and show you a banner with instructions. Read Contingency and backup plans for the full detail.
Does my client receive the e-CF QR automatically?
The QR is not sent independently - the QR comes included in the Printed Representation (RI) of the e-CF that Mosce ERP generates when the voucher is accepted by the DGII. If you deliver the RI printed or in PDF to the client, the QR is already there. By scanning it, the client can verify the validity of the e-CF directly on the DGII portal. If the client needs the PDF of the RI, you can download it from Fiscal → e-CF documents → Download Printed Representation (available when the e-CF is in the Accepted state).
What do I do with a Series B paper during a contingency?
It depends on the type of contingency:
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Loss of Connectivity (DGII down, Mosce ERP healthy): you do not need to use Series B. Mosce ERP keeps issuing e-CFs normally, signs them locally and sends them when DGII comes back. Your client receives the RI with the contingency caption.
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Technical Incapacity (Mosce ERP cannot sign): yes, you need to issue Series B from your pre-printed booklet during the episode (up to 15 calendar days). When the service is restored, you have 30 calendar days to issue a replacement e-CF for each Series B you used. See Contingency and backup plans.
How long do I have to commercially approve an e-CF I receive?
The DGII regulations do not set an explicit numeric deadline in the published technical documentation for the commercial approval of a received e-CF. The good practice is to decide as soon as you verify the operation with your supplier - especially when the voucher supports fiscal credit or expenses for the period. Consult your tax advisor if you need regulatory precision. See Commercial approval of received e-CFs.
Can I modify an e-CF already accepted by the DGII?
Not directly - accepted e-CFs are not edited in place. The correction always happens by issuing a new voucher that references the original:
- Text error (name, address): you issue a Credit Note with modification code 2.
- Amount error or return: you issue a Credit Note (E34) with modification code 3.
- Full cancellation: you issue a note with modification code 1 and also void the e-CF in Mosce ERP.
What is the difference between test mode and production mode?
Test mode connects Mosce ERP to the DGII test environment. The e-CFs you issue have no real fiscal value - they are for you to test the integration, the XML format and the sending flow before being enabled as an electronic issuer. Production mode connects to the real DGII environment and the e-CFs have full fiscal validity. You should only switch to production after completing the certification process with the DGII. See Certification process and Fiscal configuration.