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How to enter Mosce ERP from the site, what happens if access fails or you cancel it, and how to retry.
From the Mosce ERP site you enter your account with the Sign in and Start free buttons. If access does not complete - because the access screen rejects the attempt or it is interrupted by an error - you will see an intermediate screen with an error code and a button to retry.
Reading time: ~3 min
When to use this
- It is your first time entering and you do not know where to access.
- You pressed Sign in and ended up on a screen showing an error instead of the dashboard.
- Access did not complete (it was rejected or interrupted) and you want to try again.
Before you start
- You already have an account created (you completed registration). If not yet, use Start free.
- You have on hand the email and password you registered with.
How to enter from the site
- On the Mosce ERP site, press Sign in (top right, and also in the mobile menu).
- The application's access screen opens. Type your email and password and continue.
- When your data is validated, you go straight to your business dashboard.
If you do not have an account yet, press Start free on the site: instead of the sign-in screen, the create account screen opens so you can register your business.
If access fails
If the access screen rejects the attempt or access is interrupted by an error, you do not stay on a blank page. Mosce ERP takes you to an intermediate screen that:
- Shows a message explaining that access did not complete.
- Includes a short error code (useful if you need to write to support).
- Offers a Retry button that returns you to the access screen so you can try again.
From there you can retry as many times as you need. When access completes, you will enter the dashboard normally.
Note: if you just downgraded your plan or cancelled your subscription, when you return you will first see a brief notice telling you that your plan changed, with a button to continue to the access screen. It is normal: sign in again and the app will operate with your current plan.
Expected outcome
- After a successful access, you land on your business dashboard.
- If access is interrupted, you see the intermediate screen with the error code and the Retry button, never a raw browser error.
Common errors
| Error | Cause | Solution |
|---|---|---|
| "Incorrect email or password" | Wrong credentials | Check the email and password. Use the recover password option if you do not remember it |
| I ended up on the intermediate screen with an error code | You cancelled access or there was an interruption | Press Retry. If the same code repeats several times, write to support with that code |
| I pressed Start free but it asks me to sign in | You already had an account with that email | Enter with Sign in instead of creating a new one |